Below are some of the most frequently asked questions we receive. Please look here for answers to any question you may have. If you do not see an answer to your question or you need more detail please feel free to call or email us.
When you subscribe to one of our call tracking plans, you have access to your call tracking numbers. You then use these phone numbers on any online or offline advertisements you want to run. Once a call comes into your tracking number our system routes the calls based on your instructions. All calls are logged in your account and you can run detailed reports to help you analyze your best and least productive advertising campaigns.
Inside your account you assign a Campaign for each of your advertising sources. Within your campaign you are able to specify how incoming calls should be routed. Calls can be routed to landline phones or mobile phones and you also have the ability to ring multiple numbers at the same time or our system will evenly distribute calls (round robin) to any employees you specify.
IVR stands for Interactive Voice Response. You are able to create custom menus for each campaign and these IVR's will prompt the caller to make a selection. i.e. Press or Say 1 for Sales, Press or Say 2 to Get a Quote. Additionally, you can specify where to send callers based on their selection.
Yes! You have the ability to control this feature on each campaign you set up.
Yes! If enabled you will see a recording player. Simply click on the play button to hear the call. This is a great feature to hear how your calls are being handled by employees.
Yes! Additionally, you are able to add an unlimited number of employees inside your account. You are also able to set a call schedule for each employee and add certain employees to each campaign.
Yes! We are very report oriented and provide you with a lot of reporting options. You are also able to email, print and save and reports you want.
Yes! You have the option to receive email and text notifications for; missed calls, voicemails, low minute alerts, paid invoices, failed invoices and support ticket updates.
Voicemails can be heard by logging into your account and going to the Voicemail area. Additionally, if voicemail notifications are turned on, you will receive an email and/or text that contains a direct link to the voicemail. Simply click the link to hear your voicemail.
Yes! In your Company Settings you are able to change plans easily.
Yes! In your Company Settings you can specify your business hours. Additionally, you can specify how to handle after hours calls by sending them to voicemail or to specific employees or phone numbers.
Yes! Our system allows you to search for local numbers using a combination of digits and wildcards (*). I.E. 480*****00.
Yes! When adding an employee you can allow or deny him/her system access.
Yes! When adding an employee you can specify what days and hours they can receive calls.
Yes! Your account is loaded with default recordings that are generic in nature. Additionally, you are also able to upload your own MP3 files or call into our system to create your own personal recordings. Each campaign can also have it's own recordings if you wish.
Each campaign can use any combination of Call Recording Notice, Caller Greeting, IVR Recording, Voicemail and Call Whisper.
The call whisper is what you hear on your end when answering a call. These are optional and can be unique for each campaign. I.E. You have an incoming sales call from your Facebook Campaign.
Yes! When your minutes get low you will receive a text and/or email notification. You can login to your account and purchase additonal minutes which are referred to as "Purchased Minutes".
Your "Plan" minutes do not roll over. However, any remaining "Purchased Minutes" do roll over until used.
Minutes are calculated by the length of the call and deducted from your account. If you have "Purchased Minutes" these are left as a reserve in case your "Plan Minutes" gets depleted.
Yes! When you are logged into your account there is a "Help Video" (upper right corner) feature for each screen. Our system is simple to use but if you do have questions simply click the "Help Video" for that area and it will give you an over the shoulder walk through with explanations.
Absolutely! When logged into your account there is a direct link to our Support Ticket System. You are also able to call our support number for more immediate answers.
All the features listed above are included in all call tracking plans. If you have any questions please feel free to contact us with your questions.
All plans have a specified allotment of phone numbers and included minutes. Included minutes expire at your months' end. However, any additional minutes you purchase will roll over until used. Included minutes are always used first each month and any overages will be deducted from your purchased minutes. Your month start date is when you sign up.
Go to our Call Tracking Packages to find a plan that will fit your needs.